Known Issues

This topic lists known issues for the CMS API.

Original filename gets corrupted

In some cases, the original_filename field for videos gets corrupted and will not contain the real filename.

Tags may not contain commas

If you attempt to add a tag to a video that contains a comma (e.g. "SomeCo, Inc") the request will fail with an "illegal tag" error.

Scheduled videos

Because the Playback API and Player Catalog cache videos for up to 10-15 minutes, a player requesting a video scheduled to become available during the next few minutes (up to 20), may not be able to get a playable video until the cache refreshes.

Has digital master

If you are using this field to test whether a video can be retranscoded, it is not reliable for shared videos, as it will be true if the original video has a master, but still cannot be retranscoded by the affiliate account.


If videos are shared to the account, you need to test for both has_digital_master === true and sharing.by_external_account === false. Sample code (JavaScript):

var video={some_video_object}
if (video.sharing !== null) {
  if (video.sharing.by_external_account === false) {
    if (video.has_digital_master) {
    // video can be retranscoded