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    Known Issues

    This topic lists known issues for the CMS API.

    Original filename gets corrupted

    In some cases, the original_filename field for videos gets corrupted and will not contain the real filename.

    Tags may not contain commas

    If you attempt to add a tag to a video that contains a comma (e.g. "SomeCo, Inc") the request will fail with an "illegal tag" error.

    Scheduled videos

    Because the Playback API and Player Catalog cache videos for up to 10-15 minutes, a player requesting a video scheduled to become available during the next few minutes (up to 20), may not be able to get a playable video until the cache refreshes.

    Has digital master

    If you are using this field to test whether a video can be retranscoded, it is not reliable for shared videos, as it will be true if the original video has a master, but still cannot be retranscoded by the affiliate account.


    If videos are shared to the account, you need to test for both has_digital_master === true and sharing.by_external_account === false. Sample code (JavaScript):

    var video={some_video_object}
    if (video.sharing !== null) {
      if (video.sharing.by_external_account === false) {
        if (video.has_digital_master) {
        // video can be retranscoded

    Page last updated on 28 Sep 2020