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    Playback Rights Error Reference

    This topic provides an error reference for Brightcove Playback Rights.

    Error Reference

    The following status list and error codes will help you debug issues when working with Brightcove Playback Rights:

    Status Error Code Error Subcode Description
    400 BAD_REQUEST DUPLICATE_PARAMETERS The same parameter name was provided more than once in the request.
    401 ACCESS_DENIED TOKEN_REQUIRED A JSON Web Token (JWT) is required by Playback Rights but was not provided.
    401 ACCESS_DENIED TOKEN_VALIDATION The JSON Web Token (JWT) provided did not pass validation.
    403 FORBIDDEN ACCOUNT_ID The account id in the policy key does not match the account in the API request.
    403 FORBIDDEN CLIENT_GEO The video is restricted from playing in the current geographic region. The message will contain additional information about the specific issue.
    403 FORBIDDEN CLIENT_IP The video is restricted at the current IP address.
    403 FORBIDDEN DOMAIN The video is restricted from playing on the current domain.
    403 FORBIDDEN OFFERS The JSON Web Token (JWT) does not allow for playback based on offers available in the video.
    403 FORBIDDEN TAGS The JSON Web Token (JWT) does not allow for playback based on tags available in the video.
    403 FORBIDDEN VIDEO_NOT_PLAYABLE For a single video request, the video exists, but it is not allowed to be played now.
    404 NOT_FOUND VIDEO_NOT_FOUND The requested video is not available.
    404 NOT_FOUND PLAYLIST_NOT_FOUND The requested playlist is not available.
    405 METHOD_NOT_ALLOWED Only GET, HEAD and OPTIONS are allowed for this API.
    500 SERVER_ERROR Internal server error.
    502 SERVER_ERROR ACCOUNT_RETRIEVE_FAILURE Received a bad response from a backend server.
    502 SERVER_ERROR VIDEO_RETRIEVE_FAILURE
    502 SERVER_ERROR VIDEO_URLS_RETRIEVE_FAILURE
    502 SERVER_ERROR PLAYLIST_RETRIEVE_FAILURE
    502 SERVER_ERROR PLAYBACK_RIGHT_RETRIEVE_FAILURE Cannot retrieve playback right from CDN.
    502 SERVER_ERROR PLAYLIST_VIDEOS_RETRIEVE_FAILURE
    502 SERVER_ERROR LICENSE_RETRIEVE_FAILURE Failed to get license from License Server for this video.
    502 SERVER_ERROR OFFERS_RETRIEVE_FAILURE Failed to get offers from API for this video.
    502 SERVER_ERROR RIGHTS_RETRIEVE_FAILURE Failed to retrieve Playback Rights for this video.
    503 SERVICE_UNAVAILABLE Returned this response from a backend server.
    504 SERVER_TIMEOUT Either a backend server or one of the servers they rely on timed out.

    Page last updated on 03 May 2021